FAQ

Where do you ship? How long will it take for my package to arrive?

We currently ship only in the United States. Orders will ship within 14 days of purchase. You will be sent a notification via email when your package ships and will be provided a tracking number. Postage prices are calculated at checkout and vary based on the amount of items purchased, the chosen rate and the destination. Buyers have the choice between First Class or Priority Mail at checkout. All pieces are shipped via USPS and should arrive within 3-5 business days with First Class and 1-3 days with Priority Shipping. Natalie Lynn Jewelry is NOT responsible for items lost, damaged, or stolen in transit.

How will my item be packaged? Do you offer gift wrapping?

All Natalie Lynn Jewelry is packed in a hand-stamped jewelry box inside of a padded envelope and will be shipped via USPS. Please specify in the notes of your order or message me BEFORE ordering if you need your order gift wrapped.

Do you accept custom orders? Can I reserve a piece I saw on your social media?

Custom orders are currently closed until further notice. However, if you see something you want to purchase on any Natalie Lynn Jewelry social media that hasn’t been listed for sale and has not been sold privately, you may claim it. Send us a message!

I have no idea what my ring size is. How can I find it?

There are a few ways to figure out your ring size. The best and most accurate way to find your ring size is to stop by a local jewelry and simply ask them to measure your finger(s) to determine your size. You can also bring a ring that you know fits and have them measure it (this is a great option if you’re buying a ring for someone else!) If you are local to Raleigh, you can meet Natalie Lynn Jewelry at many local pop up shops around the triangle to have your fingers or rings measured. We’d love to chat with you and get you a ring that fits perfectly! If these are not options for you, head to http://findmyringsize.com Keep in mind this will NOT be as accurate as one of the other options listed above.

Can I get a ring resized?

Most Natalie Lynn Jewelry rings CANNOT be resized. It is noted in each item description whether or not a ring can be resized, so please read the details of each listing carefully. Rings can ONLY be resized up to ½ a size and can only be sized down if it DOES NOT have a stone set. If you read that a ring can be resized, please message me BEFORE purchasing. An additional $25 fee is required for resizing. Please let us know if you have any additional questions.